At Reform Biotech, we are committed to providing a reliable and efficient shipping experience across Australia. Every order is handled with care and prepared for dispatch as quickly and securely as possible.

Please review the information below regarding our Australian shipping procedures.

Order Processing

Orders are generally prepared and dispatched on the same business day once payment has been successfully confirmed.

Orders received after 5:00 PM AEST are generally processed and dispatched on the following business day.

Orders placed on weekends or Australian public holidays will be processed on the next available business day.

Shipping Carriers

We use trusted Australian delivery partners to ship orders, including Australia Post and other reputable courier services.

Standard shipping is generally estimated at 2–5 business days for most Australian metropolitan destinations. However, delivery times may vary depending on the destination and carrier.

Estimated Delivery

Delivery timeframes may vary depending on your location, the delivery network, and carrier operations.

Metropolitan areas may receive deliveries sooner, while regional and remote areas may require additional time.

While we make every effort to meet the estimated delivery timeframe, delays caused by severe weather, transportation disruptions, public holidays, remote-area delivery, or other circumstances outside our control may occasionally occur.

Shipment Confirmation

Once your order has been dispatched, you will receive a shipping confirmation.

Where tracking is available, your notification will include the relevant tracking details so you can monitor the progress of your shipment.

Shipping Charges

Shipping costs are calculated based on factors such as package weight, destination, and the shipping service selected.

Any applicable shipping charges will be clearly displayed during checkout before your order is finalized.

Shipping Delays

Although Reform Biotech works with reputable delivery providers, we cannot guarantee a specific delivery date.

We are not responsible for delays caused by carrier operations, severe weather, public holidays, transportation disruptions, or other unforeseen circumstances.

If your shipment appears to be delayed or tracking information has not updated as expected, our support team can assist you with locating and tracking your order.

Shipping Information

Please carefully review your shipping address, postcode, and contact details before completing your purchase.

Reform Biotech is not responsible for delays, additional delivery costs, or packages delivered incorrectly due to an inaccurate or incomplete address supplied by the customer.

Contact

If you have questions regarding shipping, delivery, or the status of your order, please contact our customer support team through our website.

Please include your order number and relevant shipping details so we can assist you as efficiently as possible.